FREQUENTLY ASKED QUESTIONS
Find out everything you need to know and more about opening and managing your Goated FX trading account.
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You can reach the Goated FX support team via email at support@goatedfx.com or by submitting a ticket through our website. You can also use the contact form on the “Contact Us” page.
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Yes, Goated FX offers corporate accounts. Additional documentation such as corporate registration papers and a list of authorized signatories is required.
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FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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Goated FX currently supports accounts in USD. All of you account balances will be shown in USD.
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Goated FX offers a range of account types, including Standard, VIP, and GOAT10X accounts, each with different spreads, commissions, and features. You can visit the "Accounts" section on the website to compare each trading account.
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You can upload your documents directly through the client portal. Once logged in, go to the “Verify Account” section to upload the necessary documents.
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You can check your balance by logging into the Goated FX client portal and navigating to the “Dashboard” or “Live Account” section.
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If your personal information changes, log in and update your details in the “My Profile” section and click "edit". Some profile changes may require additional KYC documentation.
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To close your account, contact our support team via email or by submitting a ticket, and they will guide you through the process.
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The minimum age to open a trading account with Goated FX is 18 years old.
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Document verification typically takes 1–3 business days, depending on the volume of requests and the accuracy of the documents submitted.
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Client funds are stored in segregated accounts and are insured according to regulatory requirements, ensuring they remain protected at all times. 2FA is also required to complete certain operations such as client withdrawals.